SERVICES

 

1. The services provided are set out on this website: www.beyondthematrix.com.au

2. You agree and accept that Services provided to you are on the Terms and Conditions set out in this agreement.

3. The pricing of each session type is set out on the website and there is an agreement that for distant sessions the fee must be paid and verified before the commencement of that session.

4. There also must be a form named 'Client Agreement for Services' signed and dated before the commencement of the first of any type of session.  This form will only need to be signed once but holds for all sessions – the first and any following sessions with ‘Beyond the Matrix’.

5. Once you have committed to a session and payment has gone through and you need to cancel you will need to read and comply with the cancellation policies that are mentioned below.

6. The Terms and Conditions may be changed from time to time.  The new Terms and Conditions will appear on the website and any changes will only apply to the next requested service.

7. Nothing in the Terms and Conditions removes your statutory rights as a consumer.

 

RATES AND PAYMENT

 

1. You agree to pay the fees for the sessions set out on this website: www.beyondthematrix.com.au.  For distant sessions fees are to be paid online at least three days before the session to give time for the session payment to be verified.  For one-on-one sessions fees can be paid on the day via cash or card.

2. Online payments are secure and are made through Stripe.com.  All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).  Stripe uses Radar for fraud prevention which is built directly into the payment flow and contains powerful learning algorithms.

 

REFUNDS AND CANCELLATION

 

1. Refunds for sessions that have been cancelled can be made as long as it complies with the cancellation policies below.  Please read carefully for compliance.

2. For DISTANT SESSIONS: If greater than 24 hours’ notice is given for cancellation you will be given a full refund of the session price.  If less than 24 hours’ notice is given you will be refunded 80% of the session price.

3. For FACE-TO-FACE SESSIONS:  If greater than 24 hours’ notice is given for cancellation you will not be charged for the session.  If less than 24 hours’ notice is given you will be sent an invoice for 40% of the session cost for payment.  This invoice will need to be paid within 7 days of receiving the invoice.

4. In the case of ‘Beyond the Matrix’ having to cancel a session with less than 24 hours’ notice due to unforeseeable circumstances such as, but not limited to an illness, accident or other duty of care the client will be invited to organise another session time with a 10% discount with a reasonable extension of time to carry out the obligation.

 

LIMITATION OF LIABILITY

 

1. Any information presented on this website does not constitute a warranty, guarantee, or prediction regarding the outcome of any particular person or issue.  

2. The information contained in this website is not to be considered a recommendation that you stop seeing any of your health care professionals or using prescribed medication, if any, without the consultation of your health care professional.  

3. ‘Beyond the Matrix’ accepts no responsibility or liability whatsoever for the use or misuse of information on the website.  You are encouraged to make your own health care decisions based upon your own search and that you will take personal responsibility in partnership with a qualified health care professional.

4. By viewing this website you agree to fully release and hold harmless, ‘Beyond the Matrix’ from any claim or liability whatsoever arising at any time out of or in relation to your use of this website and the information contained herein.  If any court of law rules that any part of this Disclaimer is invalid, this Disclaimer still stands as if those parts were struck out.

 

CONFIDENTIALITY OBLIGATIONS

 

1. ‘Beyond the Matrix’ agrees not to disclose any Confidential Information to any third party.  Any information given will be solely used for the purpose intended.  All reasonable endeavours will be made to protect Confidential Information.

2. The obligations of ‘Beyond the Matrix’ do not apply to Confidential Information that is already in the public domain, except as a result of our breach of this Agreement, except when there has been a breach of confidence; and/or that which must be disclosed by law.  If “Beyond the Matrix’ is required to disclose Confidential Information as  required by law you will be given sufficient notice, where practicable and permissible by law, in order to give you the opportunity to object to the Confidential information being disclosed.